Privacy Policy:

Privacy:

Just as it should be, that's how we do it.


We strive to ensure that you are happy with our spots and services. We aim to keep our communication with you as easy, enjoyable, and relevant as possible. We treat your privacy as we would like to be treated ourselves. Yes, we collect personal data from you, but we ensure that it remains securely protected from unauthorized access. When we reach out to you, you will always find an easy way to opt out. That's really all you need to know. While we protect your data as much as possible, it is necessary to share your information with third parties, such as our payment, customer, marketing, and booking systems. This is logical, and without sharing this data, for example, we could not process your booking. If we contact you, you can always unsubscribe by emailing us.
 

 

That's our privacy policy, short and understandable.

 To further explain the above, you will find below the comprehensive legal version of our privacy rules. We have tried to describe it as clearly as possible. If you still have any questions, feel free to email us at info@urbancamperspot.com.

Privacy Policy of UrbanCamperSpot


Personal Data

When you stay with us, contact us, or make a (online) booking with us, we ask for your personal data. We collect and store this information about you personally. We don't need to know everything about you, just what is strictly necessary: to arrange your stay with us as smoothly as possible, to answer your questions quickly, and to ensure our communication is smooth and relevant. Below is an overview of the personal data we need and why:

When you stay with us or make a (online) booking with us, we store the following personal, interaction, and behavioral data:

  • First and last name: so we can address you personally.
  • Gender: so we can address you appropriately, including the option for 'X'.
  • Date of birth: required for driving a vehicle and staying at our spot, adhering to the legal minimum age of 18 years. We are also obligated to pay tourist tax to municipalities. Therefore, we also ask for the birth dates of your travel companions.
  • Email address: where we send all information regarding your booking/stay with us.
  • Mobile phone number: only for contact related to your booking/stay with us.
  • License plate: so we know you can park in our private parking area.
  • Type of vehicle and vehicle dimensions: our spots are only accessible to campers, and due to the variety of spaces, not every type of camper can be accommodated on every camper spot.
  • IP address: so we can recognize you and you don't have to enter your data again each time.
  • Start and end time of your reservations: this keeps the spot reserved for you and ensures your stay is confirmed.
  • Check-in and check-out times: so we know when you have vacated the spot.
  • Notes on reservations: to quickly address your questions or requests.


Furthermore, we use your data for the following:

Do you know that feeling? You contact a company and before you can ask your question, you have to go through a series of questions. We find this annoying too, so we store your data to quickly address your questions.

Customer service: you can call us, email us, Facebook us, Instagram us, Link (LinkedIn) us. To ensure you don't have to repeat your story twice, we take brief notes about your question. And if a colleague happens to answer the phone, they also know immediately what your question was. That's convenient for everyone.

  • Link to your Facebook, Instagram, LinkedIn profile
  • Your (company) name on Facebook, Instagram, LinkedIn
  • We track interactions, notes, and questions you ask through these platforms.

Nothing is as annoying as receiving continuous advertising in your mailbox that you have no interest in. Therefore, we retain data to get to know you better and better. This way, we can keep you informed personally about tips, new spots & services, and great offers. Increasingly tailored to what you want to know from us!

  • Marketing messages: We are proud that we get to know you better and better. Making you happy with our spots is something we love to do. But... if at some point you don't want them anymore? Under EACH message, you can unsubscribe with just one click.

We value learning. Suggestions, feedback, and interactions are important to us. We retain your data to learn from them. We use this data to offer new services or open spots in cool locations. So we can make you even happier during your stay!

  • Spotter satisfaction: We only want happy spotters. Therefore, we regularly ask if you are still happy with us. Just like in a real relationship, we want to know what we can do to make you even happier. Our goal is for you to be so happy with us that you want to tell the whole world about it. If not, we would love to hear your frustrations about our services so we can fix it for you. In addition, we use your suggestions and feedback to understand what matters to you as spotters. For example: we receive 10 ideas for things we can improve. Where should we start? Well, we like to follow the principle of majority rules. Of course, we cannot rely solely on this and jointly determine with our business goals what we can do. Together, we ensure even more and cool UrbanCamperSpot locations.


Finally: we don't want to bother you with questions before we can help you further. Or ask you for information you have already provided to us. That's why we use the data already known to us within UrbanCamperSpot to serve you optimally. And of course, all our personnel with access to personal data are trained in handling your data carefully and have signed a confidentiality agreement.

Want to view your personal data? Change or delete your data from our system? No problem.
Let us know via email: info@urbancamperspot.com

 

Retention Period

We have a very clear rule here: we do not retain your data longer than you find desirable. The retention period is related to the purpose for which we received or collected the data and any legal obligations.

 

Choices for Personal Data

We offer you the option to view, change, or delete all personal information you have provided to us. Send us an email at info@urbancamperspot.com with a request for access, change, data transfer, and deletion of your personal data.

 

Securing Personal Data

We believe you want to create great memories with your camper. We try to let you experience more beautiful memories with UrbanCamperSpot! For you, we do what we do. It would be strange if we did not take your privacy super seriously. We never provide your data for commercial purposes to third parties. UrbanCamperSpot is assisted by several other service providers. We make good agreements with these service providers and record them in processing agreements.
To secure your personal data, we have taken the following measures:

  • Servers and devices of our employees are equipped with current security software, such as antivirus software and a firewall.
  • We process your booking via the booking system 'Camping.care', which has top-notch data security. Read their privacy statement here.
  • We manage your customer data and interactions from one system 'Hubspot' and are based in the USA, which is clear. They are leaders in customer systems and therefore their data security is as important to them as it is to us. Read their privacy statement here.
  • To pay for your rented spot, we use the services of SumUp and Mollie. They are a company based in the Netherlands that processes iDEAL payments, payouts, and direct debits. Read SumUp's privacy statement here and Mollie's privacy statement here.

 

Log Data

When you visit our website, we may collect anonymous information that your browser sends to us. This information is called Log Data and may include things like your IP address, which browser you use, which pages you visit, the time and date of your visit, the time you spend on pages, and other information. We never sell your data to third parties, which we find inappropriate, so no online log data either. However, we use this information to help you find what you are looking for online even faster and to assist you with questions you encounter online. We also analyze this data together with that of other users to see how and where we can make our website even more clear and user-friendly. No one enjoys searching a website for information only to not find it. Out of frustration, you then pick up the phone or start a chat, hoping to get your question answered quickly. So if many spotters experience the same thing, our website is not user-friendly enough and we want to solve that for you. So you don't have to spend a lot of time finding what you're looking for and we can use our time to improve our spots. If you still find it creepy: send us an email and we will ensure that your data is removed from there.



Cookies

We call them cookies because we love them. With this data, we can make your online visit more personal, inspiring, and easier. A cookie is a small text file that a website places on your computer's hard drive when you visit our site. Our site uses this data to determine whether you have visited our site before. They are sent from our domain to your computer and stored there as anonymous & IP identification. We use these cookies together in combination with the above-mentioned Log & personal Data to analyze whether we can easily provide you with the answers to what you were looking for. Our cookies provide convenience and are not abused to sell to third parties. Imagine this; A cookie ensures that you stay logged in while using the site. We also use cookies to recognize you when you return to our site. Do you know that feeling? You are checking if there is still a spot available to stay with us next weekend. But then the doorbell rings and you leave our website. How nice is it that we can show you this information when you return to our website, without having to enter all the search criteria again.

We use cookies from Google Analytics, Facebook/Instagram/LinkedIn, Hubspot, and Tommy's. We use cookies that are necessary for an optimal experience of the website and our communication.

Mmmhh yummy, our cookies make happy spotters! If you refuse the cookies, you may have to enter data again more frequently and may not always see the most relevant information for you. Of course, we give you the opportunity to decide for yourself whether you want to download these cookies, and we will never do so without your permission.


Links to other pages

Our website contains links to pages outside our website (pretty easy to recognize: if the URL does not start with urbancamperspot.com, you know for sure that you have left our site). Other than this page reference, we do not pass on personal data from you to the pages. These pages are of course not under our control, so we have no say in what they do with your information. Therefore, we cannot be held responsible for it. However, we do keep track of whether you use these links to understand if these pages are interesting for you as a spotter.


Children's Privacy

We try to collect as little personal information as possible about children under 13 years of age. If we discover that our algorithms are collecting information without your consent as a parent or in violation of legal privacy provisions, we will immediately delete it from our servers. If you discover that we are collecting too much information from your child, we would appreciate it if you let us know so that we can remove the information. Of course, we do use anonymized data to understand what families like to do in the area so we can provide more information about it on our website.


Do you have a business relationship with us?

We also collect the above data for our business relationships. In addition, we collect the following business data:

  • Company name & address details: so we can include your company name on our invoices.
  • Business details: Think of website details, industry, company size, etc. To better understand what concerns you as a business customer or supplier. At UrbanCamperSpot, we adhere to our General Terms and Conditions and House Rules. Enterprises that violate this regulation will unfortunately not be granted access to our spot or enter into cooperation.
  • Characteristics: We are also required to log our business customers & partners clearly in our systems. Therefore, we will add contacts and employees to our business environment upon registration.
  • Chamber of Commerce number: You can always feel like an entrepreneur. But to have a company, your business must have a Chamber of Commerce number. With this number, we can verify whether your company is also legally recognized.
  • VAT number: This is necessary for invoicing and financial administration.

 

Changes, questions, and feedback

Of course, we handle your data with the utmost care. We regularly check whether we comply with this privacy policy. But we can always overlook something. If you have any questions or additions about this privacy policy, please contact us:

UrbanCamperSpot
06-20904446
info@urbancamperspot.com

If you are dissatisfied with how we have handled your information, we would like you to discuss this with us so that we can resolve it together. Together, we will ensure that we manage your data in a way that makes you feel comfortable. However, you can also contact the Dutch Data Protection Authority:

Postbus 93374
2509 AJ Den Haag
Tel: 070 - 888 85 00
Fax: 070 - 888 85 01

 

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