Terms and Conditions
Simple and clear!
Perhaps not the most exciting, but important to us. To use our spots, we like to make agreements beforehand. Our terms and conditions are meant to ensure that we know what to expect from each other. We provide a lovely spot to stay, you adhere to the rules associated with our spots. Everyone is happy!If, for any reason, we are not in agreement, we will try to resolve it together. Our terms and conditions ensure that we have a clear understanding of what you can expect from us and what we can expect from you.
By making your (online) booking, during your stay, or during interaction with us, you agree to the terms described below. It can be as simple and clear as that!
General Terms and Conditions of UrbanCamperSpot
Article 1: Definitions
The entrepreneur: UrbanCamperSpot
The camper: The person who has entered into an agreement with the entrepreneur regarding a place for a specified period. Co-campers are the other persons indicated in the agreement.
Third parties: Any other person, not being the camper and/or co-campers.
Kampeermiddel: Camper.
Information: Written or electronic data about the use of the place and facilities of UrbanCamperSpot.
House rules: Applicable written regulations with the house rules for the use of the premises and facilities.
Agreed price: The fee paid for the use of the tourist pitch.
Article 2: Content of Agreement
For recreational purposes, the entrepreneur provides the camper with the agreed place for the agreed period. The latter thereby has the right to place a camper and specified persons thereon. This agreement is effective once confirmation and payment are completed. Reservations without payment can be canceled by the entrepreneur without stating reasons, which shall be confirmed in writing.
The camper is obligated to comply with the agreement and the rules in the accompanying information. The camper ensures that co-campers and/or third parties visiting comply with the agreement and the rules in the accompanying information.
Article 3: Payment
The camper must make payment in Euros.
If the entrepreneur is not in possession of the total amount due on the day of arrival, he is entitled to deny the camper access to the premises, without prejudice to the entrepreneur's right to full payment of the agreed price. The total amount can also be paid on the spot if no reservation has been made.
Article 4: Use by Third Parties
Use by third parties of the camper and/or the corresponding pitch is only permitted if the entrepreneur has given written permission for this.
Article 5: Laws and Regulations
The camper ensures at all times that the camper placed by him, both internally and externally, meets all environmental and safety requirements imposed by the authorities or by the entrepreneur in the context of environmental measures for his business.
LPG installations are only allowed if they are located in motor vehicles approved by the Dutch Road Transport Agency.
Article 6: Maintenance and Construction
The entrepreneur is obliged to keep the recreational area and any facilities in good condition.
The camper is not allowed to dig, cut down trees, prune bushes, install antennas, or install fences or barriers on the premises.
Article 7: Liability
The legal liability of the entrepreneur for damages other than personal injury or death is insured.
The entrepreneur is not liable for accidents, theft, or damage on his premises.
The entrepreneur is not liable for the consequences of extreme weather conditions or other forms of force majeure.
The entrepreneur is liable for disruptions in his part of the utilities, unless he can invoke force majeure or if these disruptions are related to the connection from the camper's takeover point.
The camper is liable for disruptions in his part of the utilities, calculated from the takeover point, unless there is force majeure.
The camper is liable to the entrepreneur for damage caused by his own actions or omissions, those of co-campers, and/or third parties.
The entrepreneur undertakes to take appropriate measures upon notification by other campers.
Article 8: Complaints
A complaint from a camper must always be submitted in writing to the entrepreneur. The entrepreneur will assess and handle your complaint reasonably and fairly. If the camper is not satisfied with this, Dutch law applies.
Article 9: Reservation, Booking & Cancellation
You can reserve with us via our reservation form. The booking is complete when payment is made. If something unforeseen happens that requires cancellation of the booking, that is possible. We apply the following general cancellation conditions:
- Cancellations more than 3 months before the arrival date: 50% refund.
- Cancellations between 1 and 3 months before the arrival date: 25% refund.
- Cancellations within 1 month before the arrival date: No refund.
Out of courtesy, we may offer the possibility to reschedule your booking to another time in consultation, subject to sufficient availability. Additional costs may apply for different rates. No refund is possible. Please contact us by email or phone. We will find a solution together!
For all matters not mentioned, we apply the general terms and conditions of HiswaRecron (tourist pitches).
Finally: In case of questions, comments, or uncertainties, you can reach us by phone at 0031 (0)6 20 90 44 46.
Version 3.0 @ August 2024